Terms and Conditions

By purchasing on this website you agree to the terms and conditions as stated below.

At Jordi & Eli, we take great care in our work and are committed to crafting the highest quality products possible.

Leather is a natural product therefore each product will be unique and might vary slightly in colour and structure. This only adds to the character of our high quality products and we are sure you will love your Jordi & Eli piece as much as we love making it.

SHIPPING:

If you want to order a product to be shipped Internationally, you are welcome to email us at info@jordiandeli.co.za for a quote and we will try our best to get it to where you are.

WARRANTY:

We offer a 3 month warranty (from date of purchase, with proof required) within certain conditions and exclusions. If the item, under conditions of normal use, proves to be defective, we will investigate the issue and gladly repair the item if possible or replace it free of charge with an equal or similar item.

RETURNS / EXCHANGES:

If you bought one of our products and are not completely satisfied with your purchase, please email info@jordiandeli.co.za with the reason, photos of the product and proof of purchase – within 48 hours.

We do not accept returns or exchanges on bespoke items as these are made to a client’s personal request.

Should you have any further questions on guarantee or returns, kindly send us an email.